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Norrie
On our wavelength
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Charged for premium rte texts which not made or received.

Shortly after call to 789 regarding sim activation I have been charged for 5 premium rate texts in one minute, none of which I made or received and no sign of these on mobile. The number on the billing is 60423. Any idea how this  could happen and how to make sure this cannot happen again?

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Forum Team
Forum Team
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Re: Charged for premium rte texts which not made or received.

Hi Norrie

 

Thanks for contacting us, with premium text it could be a number of things. It may be a competition, quiz, adult content or charity. You may have accidentally clicked on a spam message or website.

 

I would like to look in to this further for you so I will pop you over a private message. Click on the purple envelope to accept the chat.

 

Many thanks Jodi

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