Charged for picture messages when all I sent were straight, short texts

[Pofadda]

While enduring a hot motorway drive last Friday I sent a trio of messages to my son. I was surprised when I saw  that has been charged for 3 picture messages instead of these texts being seen as part of my text allowance. my text limit was not exceeded and neither were my data and call allowances.

Why might this be?

Also, does anyone know what services DON'T charge for picture messages?

[Steven_L · Accepted solution]

Hey @Pofadda,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear that you have been charged incorrectly for picture messages, have you spoken to the team at all to look into this, if not, I would be happy to take a further look into this for you.

Services that dont charge for picture messages, Facebook Messenger or WhatsApp are two of the more popular services that don't charge.

Regards,

Steven_L

[Pofadda]

Thanks for your help. It was almost certainly the iPhone's iMessage's subject-and-note layout that triggered the  uncalled–for £1.50 charging. This probably a hangover from the days when all texts were chargeable and it was felt that the added load of pixels deserved an added fee.It was well understood even then that texts put barely any load on the system at all, but, hey, that's business...

I'm sure that dropping this charge would not impact the company's revenue stream and would reduce the number of irritated customers' complaints.

Cheers

ChrisM

[enlli]

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@Pofadda wrote:

Thanks for your help. It was almost certainly the iPhone's iMessage's subject-and-note layout that triggered the  uncalled–for £1.50 charging. This probably a hangover from the days when all texts were chargeable and it was felt that the added load of pixels deserved an added fee.It was well understood even then that texts put barely any load on the system at all, but, hey, that's business...

I'm sure that dropping this charge would not impact the company's revenue stream and would reduce the number of irritated customers' complaints.

Cheers

ChrisM

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With the advent of RCS messaging the old system of MMS picture messages is really obsolete.

If Apple can be brought screaming and kicking into the RCS camp them MMS would be closed down, sadly they are holding up that progress.

[Akua_A]

Thank you for the update @Pofadda.

To further look into this, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,