Menu
Reply
  • 2
  • 0
  • 0
Shawrooney1
Joining in
126 Views
Message 1 of 4
Flag for a moderator

Changing over my moblie phone number for a new one

Hello,

I am enquiring today about how to change my number on my Virgin Mobile account. When I recieved my new phone and sim I opted to keep my old number from 02 contract but I now want to lose this old number and start fresh with a new one.

 

If this is possible can I please be instructed how to do so.

 

Thanks.

0 Kudos
Reply
  • 882
  • 43
  • 120
Forum Team
Forum Team
87 Views
Message 2 of 4
Flag for a moderator

Re: Changing over my moblie phone number for a new one

Hi Shawrooney1, thanks for getting in touch.

 

If you haven't already given us the PAC (porting authorization code) from o2 to transfer your old number over to us, then your new VM SIM will already be assigned with a new mobile number.

 

If you have given us the PAC, then we can still change the number to a new one for you - but we may need to replace your SIM to do so. If you'd like our assistance getting that sorted please let us know.

 

Alternatively you can call the mobile teams on 789, or text them on 07533016422 (Mon - Fri 8am - 8pm / Sat 8am - 8pm / Sunday 8am - 6pm).

 

Hope this helps.


Tom

  • 2
  • 0
  • 0
Shawrooney1
Joining in
62 Views
Message 3 of 4
Flag for a moderator

Re: Changing over my moblie phone number for a new one

Hi Tom,

Yes I already gave over my PAC so I think I would need to receive a new sim from you how would I go about getting that?

Thank,

Shaw.

0 Kudos
Reply
  • 2.08K
  • 59
  • 91
Forum Team
Forum Team
39 Views
Message 4 of 4
Flag for a moderator

Re: Changing over my moblie phone number for a new one

Hi Shawrooney1,

 

I will private message you now so I can look into this.

 

^Martin

0 Kudos
Reply