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lornic123
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Changing mobile number

Can any one help I have tried calling numerous times but it seems they don’t seem to get what I am saying, I want to change my mobile number as am getting nuisance calls all the time and would like a new number
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Forum Team (Retired) Rich_B
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Re: Changing mobile number

Hi lornic123,

 

Welcome to the community and thanks for posting.

 

This is indeed possible and is a very simple and easy change to make. Give the team a quick call on 789 from a Virgin Mobile or 0345 6000 789 and request a mobile number change.

 

Let me know how you get on with this.

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

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lornic123
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Message 3 of 7
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Re: Changing mobile number

The two ladies I have spoke to both didn’t understand what I was asking for and have ended up putting the phone down.
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Forum Team (Retired) Terri_P
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Message 4 of 7
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Re: Changing mobile number

Hi lornic123,

I'm sorry to hear that you are receiving unwanted calls and have experienced a problem having your number changed when calling in to Customer Service. Apologies for the time it's taken to respond to your post. Has the number change been arranged for you since your post?

If you are still having an issue with this, please send me a private message by clicking this link: PM me here and provide the following details:

  • Full name on the account
  • Mobile number

 

* For other forum users reading this, please only PM me if I have asked you to first.

 

Kind Regards,

Terri

Virgin Media Forum Team


Running out of data? Check out our top Mobile data tips


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lornic123
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Message 5 of 7
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Re: Changing mobile number

Hi thanks this has been sorted for me now thank you.
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Emmatootie60
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Message 6 of 7
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Re: Changing mobile number

Need help changing number

 

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Forum Team
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Message 7 of 7
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Re: Changing mobile number

Hi Emmatootie60, 

Thanks for your post and welcome to our community. 

We'd be more than happy to help you change your number. 

Have you been in touch with the team since your post?

If not then pop me a personal message and I can take a closer look. 

Smiley Happy 

Emma_C - Forum Team
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