Changing account password without a network

[ae2]

I am abroad and didn't realise I needed to go into my account and turn on roaming - I thought you could turn it on from just the phone. Now I can't access a phone network as I don't have the password to my account with me. I tried to reset my password but the security code to change it was texted to me - which of course I didn't receive as I have no network. Does anyone have any suggestions as I need my phone to work! Thanks very much

[Ilyas_Y]

Hey there @ae2, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with roaming that you're having.
I will send you a private message - watch out for the purple envelope.

Kind regards.