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Captcha loop

manalishi83
Joining in

Hi,

Getting no mobile data(even though I’m newly renewed),so I was trying to sign into my account to see what the problem is.

I had forgotten  my password but when attempting to go through the “forgotten my password “ routine,I find myself unable to get passed the Captcha-stuck in a perpetual loop after having correctly inputted the code I was given.

Extremely frustrating.

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @manalishi83 

Try using either an incognito window or a different browser.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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See where this Helpful Answer was posted

4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

Hi @manalishi83 

Try using either an incognito window or a different browser.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @manalishi83,

Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you were stuck in this Captcha loop, unable to change your online account password.

Have you been able to resolve this issue after the suggestion that @newapollo provided?

If you're still struggling, please let us know and we'll be able to help further.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


That worked a treat thank you!

Hi manalishi83,

Thank you for coming back to us and confirming the steps  @newapolloprovided have now resolved this for you, if you have any further issues, Please do not hesitate to reach back out?

Regards

Paul.