on 09-01-2022 17:11
Hi,
Getting no mobile data(even though I’m newly renewed),so I was trying to sign into my account to see what the problem is.
I had forgotten my password but when attempting to go through the “forgotten my password “ routine,I find myself unable to get passed the Captcha-stuck in a perpetual loop after having correctly inputted the code I was given.
Extremely frustrating.
Answered! Go to Answer
on 09-01-2022 17:18
Hi @manalishi83
Try using either an incognito window or a different browser.
on 09-01-2022 17:18
Hi @manalishi83
Try using either an incognito window or a different browser.
on 09-01-2022 17:26
Hi @manalishi83,
Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you were stuck in this Captcha loop, unable to change your online account password.
Have you been able to resolve this issue after the suggestion that @newapollo provided?
If you're still struggling, please let us know and we'll be able to help further.
Thank you.
on 09-01-2022 17:54
That worked a treat thank you!
on 10-01-2022 08:35
Hi manalishi83,
Thank you for coming back to us and confirming the steps @newapolloprovided have now resolved this for you, if you have any further issues, Please do not hesitate to reach back out?
Regards
Paul.