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JohnnyBedo
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Cant use phone abroad

I am currently in Italy but can't use my phone. I have made sure that my account is set to use data roaming etc. And the phone is set to roam but I currently cant make calls , text , or data roam.  When i check for networks/carriers none appear. If i select connect automatically non appear.  Does anyone have any ideas? 

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paulchambers061
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Re: Cant use phone abroad

Strange, presumably you didn't get any welcome to Italy texts either.

Just making sure you have switched the phone off/on as well. 

Are you in the countryside, or town/city?

Try all the network modes when searching for networks as well. 

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JohnnyBedo
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Re: Cant use phone abroad

Yes that's right , no welcome texts or anything. I'm in Rome so woukd think I'd connect. I tried my wife VM sim in my phone and got connected straight away to I Tim as a carrier so looks like my SIM is the issue.

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paulchambers061
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Re: Cant use phone abroad

Yes, you have a sim that doesn't want to to roaming at all.

Possibly vm resetting the roaming their side might fix it. If you have time or inclination you can call 789 (free) from the other vm phone.

You can try your sim in the other phone too. 

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Forum Team
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Re: Cant use phone abroad

Hi JohnnyBedo, 

Thanks for your post and welcome to our community. 

I'm sorry to hear that you're having some issues using your phone abroad, I can appreciate you're keen to get this sorted. 

I'd love to help get this sorted therefore I'll pop you a personal message to access your account and we'll take things from there. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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MartinTann
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Re: Cant use phone abroad

Did this ever get fixed? Asking because I recently had same problem in Rome (except I could see networks). VM are sending a new SIM but I'm still worried for next time as I can't test it from UK. thanks

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JohnnyBedo
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Re: Cant use phone abroad

Yes it did. I had the same issue no carriers listed. When i contacted VM Emma_c on of the team said my data roaming wasnt activated at their end. If never had an issue before. Once "activated" it all started working.

Thoight I had same issue recently in Hungary but was just very slow to connect.

Hope you get yours sorted. 

 

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