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michaeld55
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Message 1 of 11
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Cant receive calls or texts

For the last 2 days i am unable to receive texts or calls. Phoned virgin who said they will refresh my account and it will be up and running in 2 hours. Still no joy. Tried allsorts of solutions....with no resolve
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Lainco
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Message 2 of 11
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Re: Cant receive calls or texts

I am having the same issue which is rather frustrating considering this has been going on for two days. I called VM only to be told they were upgrading and it didn't go according to plan. Neither could I be given a time scale when this will be resolved. Needless to say am feeling a little frustrated considering that a provider as large as VM /EE is unable to resolve their server issues.

Might be an idea to post a notice on the website to advise the current status rather than trying to hunt for a resolution or answer

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Nibbler1
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Message 3 of 11
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Re: Cant receive calls or texts

I am also having the same problem. Very poor service from Virgin.  

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Podymczak
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Message 4 of 11
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Re: Cant receive calls or texts

Same problem, no resolution - is anyone working on this matter? This is really frustrating, as I expect important calls and can not receive them, same with the texts.

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teabag
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Message 5 of 11
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Re: Cant receive calls or texts

http://community.virginmedia.com/t5/Virgin-Mobile/Unable-to-Recieve-calls-or-SMS/m-p/3594918#M96543

Or try putting phone in 3g/2g mode for now.
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £8 sims. Customer since 1993.
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enlli
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Message 6 of 11
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Re: Cant receive calls or texts

Assume you are all on 4G

Switch phone to 2G and perform a manual network search.

Choose O2 or Vodaphone.  The search will fail of course

Still in 2G do another manual search and the time select Virgin

Once connected move back to 4G

This has worked for some, but please report back as to whether it works for you or not.

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michaeld55
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Message 7 of 11
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Re: Cant receive calls or texts

Think i got a fix....go to settings...connections...search for networks....click any network apart from virgin, like click 02 or vodafone...once thats done (it should reject the network) then go back to network search and select virgin.
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teabag
Wise owl
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Message 8 of 11
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Re: Cant receive calls or texts

@michaeld55

Come back and let us know if it stays working OK 🤔
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £8 sims. Customer since 1993.
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Lainco
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Message 9 of 11
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Re: Cant receive calls or texts

Smiley Very HappyThe above solution worked for me however interestingly enough I dont have a 4g option which I thought I had.It still worked though selecting automatic 2g/3g...long may it last.

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Narvik
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Message 10 of 11
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Re: Cant receive calls or texts

Excellent - worked for me - many thanks.

 

Kind regards

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