Cant make outgoing calls or send Sms

[Mark115]

Hi, I changed to virgin mobile yesterday and got my number ported over however I can't make outgoing calls or send SMS. I can receive them and use all web based apps without issue.

I rang customer service and they could not resolve ) tried going into call waiting and ticking/unticking and also switching in and out of airplane mode but it did not help.

Anyone have any ideas?

[Travis_M · Accepted solution]

Hi @Mark115

Thanks for posting on our community forum!

What date was you given for the number port?

Regards

[Mark115]

Hi Travis,

The number port was done this morning Nov 30th.

According to customer service everything on their side looks good but I tried the sim in another unlocked phone and had the same issue

[Travis_M]

Hi @Mark115

I'm going to drop you a PM to investigate this further, please keep an eye on your inbox.

Regards

[Mark115]

Still no luck.

Was onto Virgin and they are sending me a replacement SIM to try and if this doesn't work they will have to go to Tech Support which is to take 3-5 days to get a response.

I'll let you know if the new SIM works.

One other thing which I don't know if this is helpful or not but when I try to send the SMS message I get the error: virgin media error 21