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Ang2
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Cant make a call on virgin mobile

I cannot make calls for my mobile phone all I get is a engaged dial tone can any ONE help ..thanks

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redshiftspec
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Message 2 of 152
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Re: Cant make a call on virgin mobile

I'm in the same boat. Some point this afternoon all I get is dial tone on any number. Including 789. Tried loads of troubleshooting (airplane mode, manually selecting networks, 2G only, rebooting etc).

 

This isn't the answer, none of the trouble shooting worked.

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Ang2
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Message 3 of 152
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Re: Cant make a call on virgin mobile

Yes its only happened this afternoon with me as well..I've tried turning to 4g etc as well n nothing is working

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Forum Team
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Message 4 of 152
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Re: Cant make a call on virgin mobile

HI Ang2, 

Thanks for your post and welcome to our community. 

Really sorry you're having this issue, I can appreciate you're keen to get it sorted. 

Which handset are you using and do you know the colour of your SIM card?

Could you also please reboot the handset and do a manual network search?

Let me know how you get on with that. 

Thanks. 

Emma_C - Forum Team
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Ang2
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Message 5 of 152
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Re: Cant make a call on virgin mobile

It's a j9 ..I'm not sure what colour ..I'll have a look once sent this ..I've tried doing a manual search

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Ang2
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Message 6 of 152
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Re: Cant make a call on virgin mobile

Not got a pin to open sim card Smiley Sad I'll have to try and do it when I get home ..I'm running off my wiifi atm

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Lenniehamilton
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Message 7 of 152
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Re: Cant make a call on virgin mobile

I have the same problem, even the voicemail and 150 is engaged.  Tried restarting, turning off and on, removing the sim card, everything.  Obviously a VM problem and not the phones.

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johnsemple123
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Message 8 of 152
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Re: Cant make a call on virgin mobile

I'm having the same issue here too in Scotland. It's a widespread virgin issue so it seems

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Forum Team
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Message 9 of 152
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Re: Cant make a call on virgin mobile

Can anybody having this issue please personal message me with your mobile number and we can get this looked into right away. 

Thanks. 

Emma_C - Forum Team
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Jadey08
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Message 10 of 152
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Cannot call

I cannot make outgoing calls. When I do it sounds like the other line is in use however I know the other line isn’t in use 

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