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EllaTomas
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Message 1 of 13
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Cant log in to my mobile account ?

I really hope someone can help me, I've been trying for several days to login to my mobile account but it won't log me in. I know my email address and password is right as it's saved to Google so it automatically puts it in & I haven't changed my password I get a green tick at the side of both my email address and my password telling me they're right but it won't log me in I keep getting an error msg, plss help me!!!! Screenshot_20190416-095059.png

[Mod Edit - Image removed as contained personal information]

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Message 2 of 13
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Re: Cant log in to my mobile account ?

Hi Ella,

 

 

Sorry to hear you are having trouble logging into your mobile account.

 

Have you tried using a different device or a different browser?

 

 

 

Many thanks

 

 

Paul.

 

 

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suzika296
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Message 3 of 13
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Re: Cant log in to my mobile account ?

Having the same problem with my account using different networks (work & home)  browers (IE, Chrome, Edge) and I too know that my details are right.

 

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Re: Cant log in to my mobile account ?

Hi suzika296, 

 

Thanks for your post and welcome to our community 🙂

 

Are you able to send a screenshot so we can see the error?

 

Make sure you blank out any account information.

 

Kind regards, 

 

Alex_Rm

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suzika296
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Message 5 of 13
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Re: Cant log in to my mobile account ?

IMG_20190417_210028.jpg

That's one of them when I try to reset my password.

Captcha seems to screw things up. Even re-registering it fails time after time with the same error

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EllaTomas
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Message 6 of 13
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Re: Cant log in to my mobile account ?

Hi Paul yes I've tried IE, & Firefox, both my VM account & my Vmobile both have the same pw, & I've tried my sons phone & pc & ipad but nothing I just don't understand how it says my pw & email address are right because there's a green tick at the side of each one that tells me they're right, if the pw was wrong then there'd be a red cross I dunno what the hell to do?? _20190416_110917.JPG

 

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davylee07
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Message 7 of 13
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Re: Cant log in to my mobile account ?

Same issue as below. Changed password and still not allowing me to access mobile account

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suzika296
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Message 8 of 13
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Re: Cant log in to my mobile account ?

I called them up in the end. it was because my security question needed reset after taking on a new 12m contract after a rolling 30 day one. once that was done and reregistering was complete - happy

 

still cant register with virgin red rewards thing though - no email back from them!

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Message 9 of 13
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Re: Cant log in to my mobile account ?

Hi Davelee07, 

Sorry to hear that you're also having this issue. 

Do you definitely have an account registered?

I'm keen to take a closer look so I'll pop you a personal message now and we'll take things from there 🙂

 

Emma_C - Forum Team
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palyniam
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Message 10 of 13
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Re: Cant log in to my mobile account ?

Ive been trying for 3 hours now, all I get is an Ajax error....whatever that is. I am on my 14 day grace so if it does not get sorted by Monday Im leaving/

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