Cant find credit agreement for contract

[scbeem]

I have a contract and I think its due for renewal next month but I cant find my credit agreement number and pin. Is there any way I can retrieve this?

[Akua_A]

Hi @scbeem,

Welcome to our community forums and thank you for your first posts.

In regards to your credit agreement number and pin, when you first set up a Direct Debit with us, you should have received an email from youraccount@virginmediateam.co.uk with a copy of the Direct Debit instruction attached.

Within this document, towards the bottom, you'll see two references (a Service User Number and Reference). The Credit Agreement Number is the 9 digit reference number.

Please let me know if you need any further help.

Thanks,

[philb81]

Sorry to hijack the thread 😀I would like help getting my agreement number and pin. It has been a while since I received my email and cannot for the life of me find it. 

Any help to get access to it would be appreciated.

[Martin_N]

Hi philb81,

Thank you for your post. If you have been with us for a while you should have received a Statement of Account.

This information can be found on that document. 

^Martin

[philb81]

I'll see if I can find it 👍

[Martin_N]

Thank you. Please do let us know if you need any further support.

^Martin

[philb81]

Afraid I have had no luck finding it 😟

[Beth_G]

No problem at all philb81,

I'll pop you over a PM now so I can help get this information resent out to you.

Kind regards

Beth