on 26-10-2021 14:52
I have a contract and I think its due for renewal next month but I cant find my credit agreement number and pin. Is there any way I can retrieve this?
on 26-10-2021 15:24
Hi @scbeem,
Welcome to our community forums and thank you for your first posts.
In regards to your credit agreement number and pin, when you first set up a Direct Debit with us, you should have received an email from youraccount@virginmediateam.co.uk with a copy of the Direct Debit instruction attached.
Within this document, towards the bottom, you'll see two references (a Service User Number and Reference). The Credit Agreement Number is the 9 digit reference number.
Please let me know if you need any further help.
Thanks,
on 26-10-2021 20:13
Sorry to hijack the thread 😀I would like help getting my agreement number and pin. It has been a while since I received my email and cannot for the life of me find it.
Any help to get access to it would be appreciated.
on 26-10-2021 20:34
Hi philb81,
Thank you for your post. If you have been with us for a while you should have received a Statement of Account.
This information can be found on that document.
^Martin
on 26-10-2021 20:52
I'll see if I can find it 👍
on 26-10-2021 20:54
Thank you. Please do let us know if you need any further support.
^Martin
31-10-2021 20:20 - edited 31-10-2021 20:21
Afraid I have had no luck finding it 😟
on 01-11-2021 08:40
No problem at all philb81,
I'll pop you over a PM now so I can help get this information resent out to you.
Kind regards
Beth