on 02-10-2021 13:19
I set up my PIN before leaving UK (because I made that mistake last time !)
I have a voicemail message so when I try to access it, I call VM, enter my PIN then it says 'thanks for calling virgin mobile, goodbye' and sends me a text saying someone tried to access my voicemail. Why is this so difficult with Virgin? I also have a lebara network phone with me and my friend has voxi - no probs whatsoever with either. Can someone help please.
on 02-10-2021 13:46
Hi tumteetum,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue with this. I have been able to locate your account and do wish to help with this.
I will private message you so we can look into this.
^Martin
on 04-10-2021 19:12
I also can’t get my voicemail, and it’s not the first time while abroad. I too have a pin and get the same ‘thanks for calling’ msg and a text!
on 04-10-2021 19:19
Hi DancingJohn,
Thanks for contacting us here on the Community.
I am sorry to hear you are having problems accessing your voicemail whilst abroad.
Did you set up your PIN prior to leaving the UK please?
Thanks