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SusanJP
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Cannot use phones abroad

Can’t make calls or texts while in France. Didn’t get the usual welcome to France etc texts when I arrived.  Roaming turned on and international call barring off before I left the UK.  Using an IPhone.

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paulchambers061
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Re: Cannot use phones abroad

Is roaming activated on the phone too? 

Have you tried to manually connect to the networks there, (sfr bouygues I think). 

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Forum Team (Retired) David_Pn
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Re: Cannot use phones abroad

Hi SusanJP

 

Welcome to our community forum pages and thank you for posting.

 

We are sorry to hear that you have been unable to make calls or text in France. We appreciate that this must be frustrating.

 

Has your phone worked when you've been abroad previously? 

 

Can you also try putting the mobile into 2G only to see if this helps?

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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SusanJP
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Re: Cannot use phones abroad

Hi David_Pn

I had a Samsung last year that worked fine when I was in Italy.  I have now changed to an IPhone 6S and this is the first time I have tried to use it abroad.

how do you  change to 2G?

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Forum Team (Retired) David_Pn
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Re: Cannot use phones abroad

I'd like to access your account SusanJP and take a closer look at account settings first of all.

 

I'll send you a private message in a moment.

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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