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Davehk
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Cannot use phones abroad

Arrived in Chile. Roaming already set up on my account. Mobile data on. No problems on previous trips abroad.

Problem: on arrival, not able to call anyone on my Android phone. When I try manually to join local networks, message is ‘Your SIM card does not allow a connection to this network’.

 I have seen other questions on this in the Forum but none seeming to have solutions I can use from here.

Any ideas please? This is causing considerable stress and distress.

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paulchambers061
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Re: Cannot use phones abroad

I have bad news for you.

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

If you joined us after December 2017 or have swapped your SIM card since then, we wanted to let you know that there are a few places outside the EU where you can’t roam with Virgin Mobile.

Here’s the full list: Chile, Ethiopia, Falkland Islands, Guam, Namibia, Northern Mariana Islands, Paraguay, Solomon Islands, Somalia, Swaziland, Timor-Leste, Turkmenistan, Vanuatu and Venezuela.

Also

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

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Davehk
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Re: Cannot use phones abroad

Thanks for your very swift (and depressing) answer.
Just one further point - clutching at straws really - I checked my records and bought my phone with its current SIM on December 19th 2017 which I was then able to use it without a problem in Chile in January 2018. Did something else change since then?
Thanks again for looking at this.
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Roger_Gooner
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Re: Cannot use phones abroad

Do you have a red or purple SIM?

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Davehk
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Re: Cannot use phones abroad

Hi Roger,

Thanks for your reply.

It’s purple.
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paulchambers061
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Re: Cannot use phones abroad

Roaming for the countries on that list stopped last September I believe. 

Probably linked to the fact that vm use the Belgian proximus network as its main roaming partner now. 

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Davehk
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Re: Cannot use phones abroad

Thanks.
Did I miss an email from Virgin saying this was happening?
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