Cannot text or make calls after porting to virgin

[niamhgaff]

Hi,

I've switched to virgin mobile from three. I wanted to keep my existing number which was ported this morning. Since then I cannot send texts or make calls. I've restarted my phone a number of times but still no joy (I got a new phone as part of the switch to virgin mobile). 

I tried ringing customer service but voice recording says customer service is closed even though in welcome letter it advises customer support is available between 9am & 9pm.

Please advise.

Thanks

[Kath_F]

Hi niamhgaff, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you've been unable to make calls or text since the number port went through. It can sometimes take 24 hours for everything to sync up.

• Did you receive a new SIM card as part of the new deal?
• Have you fully activated this?
• Was things working as they should be before the number port went through?
• Can you try checking the network settings to ensure you are connected to Virgin Media? 

It's also worth giving the device another reboot one more time too. 

Let us know things go. 

Thanks,