on 17-02-2021 12:55
Since I switched to Virgin Mobile, I have been unable to send any standard text messages at all. I can receive texts but cannot reply to any. When I try, it refuses to send and says "Not delivered" then I get a text from Virgin Media saying "You've hit your spending cap, which will reset on your next refresh." But I have unlimited texts on my contract, and have not used any because it always fails, so how can this be? I am on an iPhone XS. Any ideas?
Answered! Go to Answer
on 23-02-2021 13:44
Hi Stutekh,
thanks for your post and thanks for using our forums 🙂
I am sorry to hear this, I can certainly take a look for you, I will pop you over a private message just keep an eye out for the purple envelope 🙂
Thanks,
Zoie
on 23-02-2021 13:44
Hi Stutekh,
thanks for your post and thanks for using our forums 🙂
I am sorry to hear this, I can certainly take a look for you, I will pop you over a private message just keep an eye out for the purple envelope 🙂
Thanks,
Zoie
on 25-02-2021 11:25
Hi Stuekh,
thanks for the update via our PM's I am glad our team were able to resolve this
Zoie
on 02-02-2022 12:38
Hello,
having the exact same issue. Would you be able to help?
on 02-02-2022 12:48
Hello @spewal,
Welcome, thanks for posting on here.
I am sorry to see this.
I will send you a private message so I can help you, please look out for a purple envelope at the top right of your screen.
Many thanks,
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on 02-02-2022 15:23
Hello @spewal,
Thank you for talking to me in a private message.
I am glad I was able to fix this for you, also that I have explained what has caused this.
Hope you have a nice day.
You know where to find us if you need further help in the future.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide