Cannot send any texts

[Stutekh]

Since I switched to Virgin Mobile, I have been unable to send any standard text messages at all. I can receive texts but cannot reply to any. When I try, it refuses to send and says "Not delivered" then I get a text from Virgin Media saying "You've hit your spending cap, which will reset on your next refresh." But I have unlimited texts on my contract, and have not used any because it always fails, so how can this be? I am on an iPhone XS. Any ideas?

[Zoie_P · Accepted solution]

Hi Stutekh,

thanks for your post and thanks for using our forums 🙂
I am sorry to hear this, I can certainly take a look for you, I will pop you over a private message just keep an eye out for the purple envelope 🙂
Thanks,

Zoie

[Zoie_P]

Hi Stuekh,

thanks for the update via our PM's I am glad our team were able to resolve this 

Zoie

[spewal]

Hello,

having the exact same issue. Would you be able to help?

[Hayley_S]

Hello @spewal,

Welcome, thanks for posting on here.

I am sorry to see this.

I will send you a private message so I can help you, please look out for a purple envelope at the top right of your screen.

Many thanks,

[Hayley_S]

Hello @spewal,

Thank you for talking to me in a private message.

I am glad I was able to fix this for you, also that I have explained what has caused this.

Hope you have a nice day.

You know where to find us if you need further help in the future.

Many thanks,