on 07-10-2021 14:27
Hello,
It looks like Virgin are blocking the transmission of OTP text messages and calls from Amazon to my mobile phone. Please can you fix this?
Regards
Ruben
on 07-10-2021 14:35
Hi Ruben,
Thank you for your post.
We are currently aware that some customers are unable to receive OTP text messages. We have created a thread for this issue here where we will be posting any updates.
We are sorry for the inconvenience caused in the meantime
Beth
on 07-10-2021 15:05
A thread created 15 months ago!
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on 07-10-2021 17:55
Not happening to everyone though. I've never had one problem getting otp messages from Amazon, Santander etc.
On Amazon at least you can select the don't require otp on this browser option.
Not a fix I know.
07-10-2021 18:58 - edited 07-10-2021 18:59
Unfortunately I need an OTP code to disable OTP verification on Amazon. It won't let me select "Don't require OTP on this browser" without an OTP code.
on 07-10-2021 19:47
Hello ruben3
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 12-10-2021 12:58
on 17-10-2021 16:29
Hello. I am having the same problem - not able to receive OTP’s from Amazon. Doesn’t work when my SIM is inserted in a different phone. Have tried resetting network settings, took out SIM, cleaned it and put back in phone. Still not working. Restarted phone, no success. Can receive OTP’s from Amazon on my spare PAYG phone which is on EE network. The problem would appears to be technical issue your end. Spoke to your customer service who confirm they are working on the problem. Pleas can you update all of is with this problem as soon as you can. Many thanks
on 17-10-2021 16:56
Thanks for your post @Sharona45,
Check out the purple envelope in the top right hand corner and I'll seek to take some details from you to pass back to our team to help us to get to the bottom of this issue
Kindest regards,
David_Bn