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Cannot make calls or text whilst in turkey

giggles73
Joining in

on ‎03-04-2022 09:31

Can I use my allowance in turkey? 

Also can't make Any calls ot texts from phone here.

I did manage to call virgin number weirdly as got through on a 44 mobile number and the man said yes I could use allowances however I notice it used £10 of my balance then cut off.

Can someone help me.

 

 

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2 REPLIES 2

dannylau
Very Insightful Person
Very Insightful Person

‎03-04-2022 09:57 - edited ‎03-04-2022 09:58

Turkey is not in the EU

ServiceIn your planCosts outside of your plan
Making a call
 

 

£1.00 per minute*
Recieving a call—Free
Sending a Text
 

 

50p per message
Sending a Picture Message
 

 

50p per message
Data
 

 

50p per MB
 
 
texts are probably failing because your APN settings are wrong
 

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enlli
Very Insightful Person
Very Insightful Person
In response to dannylau

‎03-04-2022 10:06 - edited ‎03-04-2022 10:27

You will also need to check your spending cap on your account and make sure it is high enough for your needs.

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