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SuperTA
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Message 1 of 8
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Cannot log in or register - VERY frustrating

To virgin Mobile,

I've had my virgin mobile for coming up to 2 years and as such is due for upgrade/termination.

I went to look at my online account to see what deals are available and I cannot log on - it tells me

"We can't seem to find you on our system"

when I try to register as it instructs me to - I get

"We need the correct recaptcha error   Opps, that wasn't quite right"

Please don't tell me to phone 789 - I do not want to speak to someone that does not understand me, nor do I understand them. I just want access to my account, and incidentally the bills from the last almost 2 years - And if my account does not exist, where have you been sending my bills? I have just been checking my bank statement, and have never actually tried to view my bills - But by law these have to be available to me and they're not. The link to my account takes me to the page that 'does not recognise me' when I try to log in.

Please sort this so that I can log onto my account and e-mail instructions of how to do this!

 

 

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sutty73
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Message 2 of 8
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Re: Cannot log in or register - VERY frustrating

I'm having the same issue.

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SuperTA
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Message 3 of 8
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Re: Cannot log in or register - VERY frustrating

I've tried again, but am still getting the same messages. It's getting very annoying now.

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SuperTA
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Message 4 of 8
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Re: Cannot log in or register - VERY frustrating

Also when I tried to register earlier - it came up with a box for an answer to my security question - but the question part was blank!!! Ridiculous.

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Moderator
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Message 5 of 8
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Re: Cannot log in or register - VERY frustrating

Apologies for this, we are aware of this issue and our support team are working on getting it resolved asap. 

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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martinianpaul
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Message 6 of 8
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Re: Cannot log in or register - VERY frustrating

Same problem here - CAPTCHA keeps telling me I got it wrong...

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martinianpaul
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Message 7 of 8
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Re: Cannot log in or register - VERY frustrating

Same here - security question blank!!

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martinianpaul
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Message 8 of 8
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Re: Cannot log in or register - VERY frustrating

I am getting the same issue - no security question.  Almost a year after the original post, and it seems the problem has not been resolved.

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