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squareiz
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Cannot listen to voice mails

Hello,

I have voice message indicated.

When I call voice mail on +4474588333222 I'm asked for my pin followed by the hash key.  When I enter pin and press hash I have silence for about 15 seconds and then the call is terminated.

Any help will be gratefully received.

Thanks

Phil

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Re: Cannot listen to voice mails

Hi squareiz

 

Thank you for posting on our community forum pages. 

 

We are sorry to hear that you are having issues accessing your voicemail. We understand that this must be frustrating.

 

Has there been any improvement since your post at all?

 

If not please let us know as we'd like to see what we can do to help on here.

 

Are you able to make regular outgoing calls without any difficulty?

David_Pn
Forum Team

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squareiz
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Re: Cannot listen to voice mails

Hello David,

Thank you for your reply.

Yes I still have the issue, I can make regular calls etc all fine from the mobile.  

Just to confirm the problem is as follows.  I have voice messages notice on phone,  I call the voice messaging service, when promoted I enter my pin followed by hash key.  Line goes silent for approx 15 seconds, then have message saying thank you for calling VM message and call terminates.

I hope you can fix this soon as I will have to disable my VM tomorrow so people do not assume I'm getting their messages.

Best wishes,

Phil

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squareiz
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Re: Cannot listen to voice mails

Hello David

As this is not resolved I have had to disable my Voicemail.

Can you let me know of progress on your end, and when I should re-enable my voicemail?

Many thanks

Phil

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Helpful Answer

Re: Cannot listen to voice mails

Morning Phil

 

There are some settings on your voicemail which I'd like to adjust from here if that's OK?

 

I'll send you a private message in a moment so that we can get some more information such as your mobile number.

 

Please keep an eye out for the message by the envelope at the top of the screen.

 

Thank you. 

David_Pn
Forum Team

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squareiz
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Re: Cannot listen to voice mails

Thank you David for resolving the issue.
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