Cannot install hotspot profile

[Loosecanons]

Hi ,

I'm trying to install the profile for WiFi hotshots but every time I try I get the no response from server message.

I'm using my mobile connection.

Do I have to be on WiFi to be able to download?

I'm using Android 12

Thanks

[Natalie_L]

Hi Loosecanons, 

Thank you for reaching out to us here on the Community. 

I am very sorry for any issues when setting up your profile for Hot Spots. 

Can you please confirm if you are using the Connect App to do this? 

Thanks, 

[Loosecanons]

Hi,

Thanks for the quick reply. 

Yes I'm using the updated version  of Virgin Media Connect on Android 12.

I have a variable 4G connection  . It varies from 4G to H and E 

I have a download speed of 1.1M . One point one MBps

Thanks 

[Natalie_L]

Thank you for your reply and for confirming. 

Can you please take a look at our troubleshooting page here and let us know if it helps?

Nat 

[cje85 · Accepted solution]

This is a very long running issue. Hotspots don't work on Android 12 onwards. This is due to a new security restriction which prevents apps from installing WiFi profiles. Other hotspot providers like BT/Sky/O2 now offer other ways for Android users to connect to their networks but VM still aren't providing any alternative. 

[Loosecanons]

Ah. OK. 

Surprising since VM and O2 have merged. 

Perhaps that should be saved as a sticky post to save time.

Saves me trying again 

Thank you

[archercj]

Thats really useful information cje85. Didnt know that about android.

That will be why, when I complained to O2 about poor speed, they said they would turn on calls over wi-fi for my account.

[Loosecanons]

Hi,

Thanks. I've tried that method.

It looks like my version of Android isn't supported 

Thanks for your help