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Cannot access hot spots on my mobile

browar
Tuning in
  • Cannot connect to the hot spots when I'm out and about used to do it with my old phone
1 ACCEPTED SOLUTION

Accepted Solutions

enlli
Very Insightful Person
Very Insightful Person

It won't work until they update the Virgin Connect App. Won't work for me on Samsung 20+ on Android 12.

Anything higher than Android 10 and you are sunk

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24 REPLIES 24

enlli
Very Insightful Person
Very Insightful Person

Do you use the Android App as it seems it doesn't work with Android 11 and 12. 

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Travis_M
Forum Team
Forum Team

Hi @browar

 

Thanks for posting on our community forum!

 

Are you able to advise of the above? Are you using an android?

 

Regards

Travis_M
Forum Team

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Using android OppoA16S

Hi @browar

 

Thanks for the reply

 

When did the hotspot function stop working? Have you received a new SIM or anything from ourselves?

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Changed my phone in December its a Contract I'd imagine it would be the same sim 

Thank you for your reply @browar

 

I see, all of the settings on our part are fine and nothing would stop your hotspots working. Have you tried a full reboot of the phone?

 

Regards

Travis_M
Forum Team

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Have switched off the phone fully not restart twice

Hi @browar

 

I see, everything on our part is absolutely fine having double checked all network settings etc. I'd suggest contacting Android as this seems like it could be a device specific issue rather than an issue with the SIM card.

 

Please keep us updated

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Its not a virgin phone I'm with EE but my last phone used to pick it up no bother used to sit in one house that didn't have Internet I could pick up his next door neighbours virgin no bother how do I contact Android please