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dudeydan1
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Cannot Receive Calls or Texts, Although I Can Make Calls and Texts

For the past couple of weeks, I have been unable to receive incoming texts, and incoming calls go straight to voicemail.

It definitely isn't a fault with my phone (iPhone 5S) because I've tried everything phone-related to fix the problem and I've put my SIM card in other fully working phones and it has the same problem.

I've called customer service and they don't help at all. I'd like to get this fixed as soon as possible, thank you.

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Forum Team
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Re: Cannot Receive Calls or Texts, Although I Can Make Calls and Texts

Hi dudeydan1,

Thanks for your post on the Community Forum and welcome. I'm sorry that you're having a problem with receiving calls and texts on your Virgin Mobile. Is this working for you now?

If you are still having a problem with this, please let me know and I'll look into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team


Running out of data? Check out our top Mobile data tips


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kjlg55
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Re: Cannot Receive Calls or Texts, Although I Can Make Calls and Texts

I have just opened a new sim only account and have exactly the same problem. Spoke to 789 twice last night - was given two different workarounds to fix the problem - with no success! Not happy - please help

kjlg55

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kjlg55
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Re: Cannot Receive Calls or Texts, Although I Can Make Calls and Texts

It get's worse - now when trying to ring my phone a caller is no longer diverted to voicemail - instead they hear one beep and are then disconnected

kjlg55

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Forum Team (Retired) Rich_B
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Re: Cannot Receive Calls or Texts, Although I Can Make Calls and Texts

Hi kjlg55,

 

Welcome to the community and thanks for posting. Sorry about not being able to receive calls or texts.

 

Have you followed the exact steps mentioned here?

If so, what was the outcome?

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

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