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Dee35
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Cancelling a Parked Order

Hi there, please can someone let me know if I can cancel a parked order? As I placed the order on Sunday 1st December expecting delivery on Monday 2nd December but haven't heard a thing from Virgin, and I needed the phone for Wednesday 4th December! And I've called this morning but seem to be passed from pillar to post and kept on hold for the over 15 minutes. So I would just like to cancel my order before it's posted to me. 

Can anyone help please?

Many thanks

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Dee35
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Re: Cancelling a Parked Order

I've now called back to be on hold for over 30 minutes.....
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BranRAF
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Re: Cancelling a Parked Order

I haven't yet got to the point of cancelling my order but I'm nearly there. I'm in the same boat with a parked order placed on Sunday and there's absolutely no help. It doesn't help that the VM mobile website is full of dead help links. Here's hoping somebody at VM actually reads these posts and replies. 

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Forum Team
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Re: Cancelling a Parked Order

Hi  BranRAF,

 

Thank you for reaching out to us in our community, I am sorry to hear your order was stuck in parked, this is usually done we we need to do further checks.

 

As it has been a couple of days since your last post, how have things been going since your last post.

 

Regards

 

Paul.

 

 

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