on 06-01-2022 13:25
hi
I have just had an email saying about price increases and I can cancel my airtime contract in the next 30 days if I don't want the price increase.
Can someone private message me about cancelling 4 of them out of my 5 handsets with virgin, thanks
on 06-01-2022 13:36
There are similar price increases coming up on other networks later on and as they use inflation figures from a later date they may well be higher.
If they are 30 day contracts I would advise getting PAC codes for each individually as there is less to go wrong. Virgin aren't good at multiple disconnections and often screw things up 😐
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on 06-01-2022 15:26
Hi @GedFa,
Sorry to hear that you're thinking of leaving us. We are unable to do disconnection on here but you can call the Mobile Team on 789 and we can look into this further for you.
We're committed to supporting customers like you and providing you with greater overall value.
Whether we're upgrading customers' services, giving them brilliant connectivity which will help them to get the most from Virgin Mobile, or giving them access to a fantastic range of handsets and tariffs, we're always looking to do more for our customers.
on 06-01-2022 16:00
Hi, Is there any other option? I have crippling anxiety speaking on the phone you see.
on 06-01-2022 16:53
https://www.virginmedia.com/help/virgin-mobile-how-do-i-cancel-my-contract
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on 06-01-2022 17:10
Good Afternoon @GedFa, I'd be happy to look into this for you
Check out the purple envelope in the top right hand corner for me
Kindest regards,
David_Bn