on 23-12-2021 17:51
As I'm still within the 14 day withdrawaI period, I wish to return my mobile device and cancel my contract. What is the return address?
on 23-12-2021 18:26
You will have to contact customer service who should send you a return package or label.
Returns cannot be handled via the forum
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 23-12-2021 18:45
I just spoke to customer services. Although I've received the phone, the order hasn't been processed online. I'm unable to activate the sim and have no mobile number. They said they would call me back but I only have 14 days to return the phone.
on 23-12-2021 18:47
If you're receiving a phone/SIM, then please do call the team when received and we can ensure this is cancelled.
Best.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
