Can’t text or make calls overseas

[dave_webbing]

Having read and tried all the suggestions on this blog I am still unable to send texts but can receive. Also I can’t make outgoing calls

[Paulina_Z]

Hi @dave_webbing,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're experiencing some issues with your Mobile services at the moment! I can understand how frustrating this can be.

Can you please let us know if you were able to take a look at our Virgin Mobile Issues page to see if this can help resolve your text and call issue?

Have you been in touch with our team before going abroad to ensure that your Roaming settings are correct? 

Can you tell us if you're able to receive calls? Have you tried to reboot your Mobile phone to see if this can help? Please try inputting your SIM card into another Mobile phone to see if this issue persists.

Have you taken a look at our Using Virgin Mobile Abroad page to see if this can help?

Please take a look at these suggestions and let us know how you get on so we can help further if needed.

Thank you.

[dave_webbing]

Yes I have texted all to 789922 and installed it

the APN shows virgin

i have rebooted 

I have manually selected international 

still nothing works

i am in Argentina 

[Natalie_L]

Thank you for you reply. 

Can you please check the following settings are all correct on the SIM Tool Kit.

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
On newer iOS 14 - Settings -> Mobile Data -> SIM Applications
Select Roaming
Select Mode
Select Manual
Select International and you are done.

Thanks,

[dave_webbing]

Yes I have tried that as I said

[Natalie_L]

Thank you for confirming. 

I would like to take a look at the settings from our side so I am going to pop you over a private message to confirm a few details. 

The message will be available via the purple envelope on the top right of this page. 

Speak soon,