Can’t send texts or make calls

[dylan051]

I’m a virgin customer and I changed my number today.

I can no longer make calls or devs texts but can receive both.

[Zoie_P]

Hi Dylan051,

Thank you for your post and welcome to our forums 🙂

I am sorry to hear your phone is not working.

Can you confirm if this is a number port or is this a number change?

Have you rebooted your handset?

Zoie

[dylan051]

Hi Zoie

Thanks, it's a number change i had an existing virgin number and requested a change over the phone.

Yeah i've rebootet the phone, i'm able to recieve calls/texts and can use mobile data.

Thanks

[Zoie_P]

Brilliant it maybe just needed the little reboot then to kick it back into action 🙂

Please pop back if you need anything else.

Zoie

[dylan051]

Sorry i could already receive calls/texts

I still cant make calls or send texts

Dylan

[Zoie_P]

Sorry to hear, I will pop you over a PM so I can take a look at what has happened 🙂 

keep an eye out for the purple envelope.

Zoie

[Zoie_P]

Thank you for messaging with my dylan051,

I am sorry we have been unable to assist at this time, I am sure our Virgin Media Ireland team will be able to assist you. You can reach them on their social media here.

Zoie