Menu
Reply
J0N
  • 12
  • 0
  • 1
Tuning in
162 Views
Message 1 of 4
Flag for a moderator

Can't send SMS

I have had this problem a few times, and previously it's been fixed by checking/resetting the SMSC number (by dialing *#*#4636#*#*). It started happening again yesterday, but this time my tried and trusted fix isn't working.

Tags (1)
0 Kudos
Reply
Steven_L
  • 5.82K
  • 392
  • 607
Forum Team
Forum Team
103 Views
Message 2 of 4
Flag for a moderator

Re: Can't send SMS

Hey @J0N,

 

Welcome to the community and thanks for taking the time to post.

 

I'm really sorry to hear of the issues that you're having with your text messaging service, to resolve this we would need to send out a new sim card to you.

 

I cab arrange this from here but would need to confirm a few details via a private message, that I will drop over in a moment.

 

Please look out for the private message and we can get started.
 

Regards,

Steven_L

0 Kudos
Reply
Steven_L
  • 5.82K
  • 392
  • 607
Forum Team
Forum Team
77 Views
Message 3 of 4
Flag for a moderator
Helpful Answer

Re: Can't send SMS

Thanks for confirming your details via private message @J0N.

 

I have arranged for a new sim card to be sent out to you, this new sim should be with you in the next 2 to 3 working days. The issue should be resolved with a new sim card.

 

Please let me know how it goes, when you have the new sim.

 

Regards,

Steven_L

0 Kudos
Reply
J0N
  • 12
  • 0
  • 1
Tuning in
53 Views
Message 4 of 4
Flag for a moderator

Re: Can't send SMS

Thanks, got the new SIM. Setup was not quite straightforward - the first instruction is 'Using the old SIM, text the word READY to ...', but the reason for needing the new SIM was because my phone would not send texts! But I phoned 789 and they manually activated the new SIM for me, so all is well.

0 Kudos
Reply