on 14-10-2019 12:39
I'm trying to register for a virgin mobile account but it's asking me for the answer to a security question. I haven't set up a security question before plus there is no question on display for me to answer, it's just asking for an answer so I do not know to continue and register.
Answered! Go to Answer
on 24-05-2020 14:59
dear Emily
I see that you have replied to the later message and not to my request - that I cannot get through to 789 and have no security question - I have not registered previously and so I don’t think that there is anything to link up to as you suggest.
Thanks Janice
on 24-05-2020 15:12
Thank you for the update, the team would be able to go through secondary security questions with you if you're the account holder.
They're available over text on +44753 301 6422, just text your query and answer the few automated questions to get through to the correct team.
Thank you, Emily.
on 24-05-2020 16:39
on 25-05-2020 11:24
Thanks for your reply @Emily_G.
I don't have any other Virgin account. I'm happy to fix this over PM.
Thanks!
on 26-05-2020 13:26
Thank you for your response, I'll pop you over a private message now.
Thank you, Emily.
on 30-05-2020 08:44
Can't access my account no security question set up
on 30-05-2020 10:37
Thank you for the post Aland62.
Can we please confirm if this is when registering your account or is this an already registered account?
Do you have a media account with us? If so have you tried your media account memorable word/password?
Thank you, Emily.
on 30-05-2020 12:00
Hi Emily,
I have sent you a private message as I am also having this issue on my account. I cant register for a mobile account as it asks for security password but never set one up.
Thanks,
David
on 30-05-2020 12:14
Thank you for the post, we do not answer private messages unless we've invited these in for this.
Do you have a media account with us? If so have you tried your media account memorable word/password?
Let us know, Emily.
on 30-05-2020 12:19
Hi Emily,
Yes we do and Ive tried that and does not work.
Thanks