Can't register online - no security question

[aminakn]

I'm trying to register for a virgin mobile account but it's asking me for the answer to a security question. I haven't set up a security question before plus there is no question on display for me to answer, it's just asking for an answer so I do not know to continue and register. 

[Aala]

I am so tired of going round in circles with this issue.

All I want to do is keep my old number. I have my PAC code ready. I just want to process this through. I’ve called 789 more time than I can remember and I just get cut off. I try to register an account online and it asks me for a security answer which I don’t have because I don’t know what the security question is. 

someone help me please?? Two days with virgin and I’m beginning to regret it. How difficult can it be to keep my number! 

[Beethoven646]

Same problem here. Can someone please DM me with a solution? Thanks

[AnneMarieH22]

I'm also trying to register and having the same issue .

[Tithonia]

I'm having the same problem.

I received a couple of texts asking for my postcode so Virgin can send me a new Sim.  I can't tell whether these are genuine or a scam, so didn't want to text back.  I tried to register online, but I have not set up any security question or answer.  I can't sort this out by phone as I can't use the phone because of a disability - my mobile is for emergencies and the occasional text.

I'd be grateful if someone from Virgin would either confirm that the number which texted me - 789445 - is genuine so that I can text my postcode back, or pm me and help me register online - thanks.

[Emma_C]

Hi MarleyA, 

Thanks for your post and welcome to our community. 

Very sorry you're having this issue, we can certainly help from here. 

I will need to pop you a personal message to grab some details,  I'll do this now and I look forward to hearing back from you soon.

[Emma_C]

Hi Tithonia, 

Thanks for your post and welcome to our community. 

So sorry that you're also having this issue and getting in touch with the team to get it sorted. 

I can certainly help from here by sending you a personal message, I'll do this now and we can get the ball rolling. 

I look forward to hearing back from you soon. 

[Emma_C]

Hi Aala, 

Thanks for your post and welcome to our community. 

So sorry you're having this issue, I can appreciate you're keen to bring your number over. 

I can certainly help and we'll get the ball rolling now with a personal message. 

I'll send this now so keep an eye out for it 🙂 

[Emma_C]

Hi AnneMarieH22, 

Thanks for your post and welcome to our community. 

Sorry you're having this issue as well, but don't worry we can certainly help. 

I'm going to pop you a personal message now and get some details 🙂

[Emma_C]

Hi Beethoven646, 

Thanks for your post and welcome to our community. 
 

Very sorry you're having this issue as well, I know you're keen to set up the account. 

So I'll get the ball rolling and we'll take it from there. 

[Vmaccountholder]

Hi Emma I messeged you 3 weeks ago with the problem everyone is having in this forum and it’s still not sorted can you please help me?