on 14-10-2019 12:39
I'm trying to register for a virgin mobile account but it's asking me for the answer to a security question. I haven't set up a security question before plus there is no question on display for me to answer, it's just asking for an answer so I do not know to continue and register.
Answered! Go to Answer
on 11-04-2020 19:30
Hi
I've had a phone with Virgin Mobile for a year or so now, and i'm trying to register my account online so i can log in and check stuff on my account.
When i go to register it asks me for a Security Answer, that i don't remember setting when i started the contract. To make matters worse, the bit where the question should be is completely blank, so if i have set one i have no idea what it wants as an answer.
What can i do to change this and let me register?
on 12-04-2020 08:44
Hi Shapatti,
Thank you for your post and welcome to the community.
I'm sorry to hear about the issues you've had with this.
Normally your security answer would be the same that you would use when passing data protection when speaking with the team. We do recommend putting the answer in full CAPS.
^Martin
on 20-04-2020 16:13
Hello,
I've been experiencing the exact same problem.
How can I solve the issue?
Many thanks
on 20-04-2020 16:29
HI anacontente, can you try the memorable word - Chris
on 23-04-2020 14:41
Hello,
I am also having the same trouble. I cannot answer the security question because it is blank. I set up this in carphone warehouse which could be the issue. Can someone message me to help me out please.
Thanks.
on 23-04-2020 14:48
Hey jamstock97,
I can look into this for you and get into your account, to get you back into your online account.
I will pop over a private message so that we can pass account security and look into this.
Regards
Steven_L
on 25-04-2020 08:50
Hello
I have a Oomph SIM 5GB sim card as well and unable to register it due to the missing Security Question
please could you help me?
I tried calling 789 but due to the COVID-19 I cannot talk to anyone or there are big delays.
Thank you
on 28-04-2020 14:04
I have the same problem too, can somebody help.
on 28-04-2020 14:29
Hi saleng72,
Welcome to our community forums!
I am really sorry to hear you're having trouble setting up your online account. The answer to your security question is the same word we ask you for characters of when you get in touch. If you can't remember it or still having problems registering your account please let us know and we can look into this for you 🙂
Many thanks,
on 28-04-2020 14:44