on 14-10-2019 12:39
I'm trying to register for a virgin mobile account but it's asking me for the answer to a security question. I haven't set up a security question before plus there is no question on display for me to answer, it's just asking for an answer so I do not know to continue and register.
Answered! Go to Answer
on 09-04-2020 08:15
Hi @MartinCaine, @omaralkaisy,
Thanks for posting on our Community Forum and sorry you're unable to register your online account with us.
I'm going to send you both a Private Message so I can take a look and try and get you both registered.
Please reply back to it 🙂
Thanks,
Lisa
on 09-04-2020 08:18
@MartinCaine, I'm unable to send you a Private Message for some reason, can you send me one so I can help?
Thanks,
Lisa
on 09-04-2020 09:45
I can't register my mobile for online accounts its a oomph sim and no security question and answer set up. Your phone lines are not answering. There is no help on your website. The issue is very frustrating. I also need to move my previous number to virgin but can't do as no online account registered and no phoneline help available.
on 09-04-2020 09:50
on 09-04-2020 09:59
Hi jgmandav1a, I'll send you a Private Message asking for some details so I can take a look for you.
Regards,
Lisa
09-04-2020 11:26 - edited 09-04-2020 11:53
I am a new Virgin customer I have set up my account for my Oomph bundle that is due to be installed on 20 Apr where it's got a sim card on my package page by the sim is says You do not currently have an Oomph bundle. If you have a Virgin Mobile, please log in to your Mobile account.
I can't set up an account for my Mobile I have put my sim in my phone today and it's showing up Virgin and working ok but when I put my order in I also put my PAC details in but not sure if I have to redo the PAC code or should i just wait 24hours to see if it all went through ok ? or will it port over the number on the 20 Apr when my TV Broadband ect: is installed ?
on 09-04-2020 14:16
on 09-04-2020 15:12
Hi Jgmandav1a, please see my reply to your Private Message 🙂
Thanks,
Lisa
on 11-04-2020 13:18
I'm having the same issue. I have a virgin mobile SIM through the Oomph deal but can't register for Virgin Mobile because I have no security question.
I've tried calling 789 but the lines are closed. Is there anything you guys can do to help? I need to get my PAC code registered with you guys to get my old number moved across asap.
Thanks!
Toby
on 11-04-2020 14:49
Hi tobiasclements,
Welcome to our community forums and thank you for taking the time to get in touch! 🙂
The answer to your security question is the same word we ask over the telephone when you call us. I will send you a private message now so we can check all the details are correct on your account. Please look out for a purple envelope and reply when you can.
Many thanks,