on 14-10-2019 12:39
I'm trying to register for a virgin mobile account but it's asking me for the answer to a security question. I haven't set up a security question before plus there is no question on display for me to answer, it's just asking for an answer so I do not know to continue and register.
Answered! Go to Answer
on 28-02-2020 21:49
I'm glad we could get this sorted out for you MaguireB46 🙂
If you need anything else, do let us know.
Thanks
Melissa
on 07-03-2020 11:51
Good afternoon,
I have the same problem to register.
Thank you.
on 07-03-2020 11:58
Hi Lisandru,
Thank you for reaching out to us in our community and welcome, I am sorry to hear you have been unable to register for an online account, what errot are you getting, are you trying to sign up with an email already being or been used for a online account ?
Kind regards
Paul.
on 07-03-2020 14:36
Hi,
I have a mobile plan with VM that I ordered on Carphonehouse.
When I want to create an account I am asked a security question but nothing is displayed.
on 07-03-2020 14:43
Hi Lisandru,
Thanks for using the forums to get this issue sorted out, if you know the password that you use when you speak with us over the phone, please type that in and continue. Let me know if that helps.
If you don't know the password let me know as well, I'll try to help further 🙂
Thanks,
Megan_L
on 07-03-2020 15:12
Hi,
I don't have a login or password.
on 07-03-2020 15:34
That's alright I can still help 🙂
I'll need to try and register you on our side using your preferred Email if that's alright? I'll use a dummy password first which I'll give to you over PM, then once you're in you can change it to your own.
I'll send you a PM now so we can get started.
Speak soon.
Megan_L
on 07-03-2020 16:11
Hi Lisandru,
I'm glad we got it sorted with the Dummy password!
If you need anything else please just let me know on a new thread, otherwise - I hope you have a lovely weekend 🙂
Megan_L
on 07-03-2020 22:40
Hi ,
I tried to register account but was asked to answer security question which I've never set up, please help.
Thank you
LC
15-03-2020 12:01 - edited 15-03-2020 12:03
Hi ,
I have a new Oomph 5GB SIM.
I am registering mobile account now but is asked to answer security question which I've never set up (empty there). It will be very grateful if you can help.
Thank you.
G.Li