@LBD Sorry to hear about your Dad, but it demonstrates the importance of mobile networks keeping a fully functioning service.
I had non-receipt of text issues which started a few months ago & although I have no way of knowing all of the texts that I missed, I do know that I missed a lot of dual-verification texts from Yahoo, Google & Amazon which never arrived & was forced to use alternative login verification.
This problem & the inability to be able to reply to short code texts were two of the reasons I left Virgin Mobile & went elsewhere.
Having the problem as well. Received a new SIM this morning, no difference. I made a new post about it before seeing this one. Reading another forum someone had similar and it was down to a porting issue. Eventually they managed to get through to the tech team who fixed it within 5 minutes. This was some time ago and not related to this issue we seem to be suffering from. No point phoning customer services as they only lead you through the script of rebooting and scanning for other networks.
I have just called 789 again, I was told it is a problem Virgin have had with a migration issue which has created these problems for some customers he stated that the problem will be fixed by 9am on 24/10/18 and to switch your phone off and on again in the morning then it should be fixed, I won’t hold my breath though!
Mine wasn't due to a porting issue as it was a SIM-only contract with the original allocated Virgin number & the problem has been present,on & off, for several months.
I had another phone on a different network so I had to get the verification codes sent to that phone & they all came through in a matter of seconds so I know the fault was definitely at the Virgin end.
I am having the same problem. I hope they fix it soon because for nearly a week I have been without the ability to receive calls or text messages. Even the new SIM card they sent has not fixed it. Please Virgin tell us what the problem is and when it will be fixed or provide us with a dedicated telephone number that is in The UK for those of us affected to call and resolve.
Just when you think it can't get any worse! My wife can't receive or make any calls and texts now and, given that she's on a cruise for the next two weeks, the timing is awful. Still no response from Virgin though, I even tweeted them today and that was ignored and, as it's my wife's phone, they won't speak to me about it. Can this company be any worse than it already is?