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Can't receive calls or text messages?

We are aware that some of our customers are experiencing issues receiving calls and SMS messages. If this is affecting you please try the solution below:

  • Switch handset to 2G only, This can usually be found by going to the "settings" option within the menu of your phone
  • Manual network search and choose any other network except Virgin or EE e.g., O2, Vodafone etc. ( will tell you unable to connect or Show no service)
  • Then manually search again and choose Virgin.
  • Then set back to 4G
  • Reboot, make a test call. It should be working now.