Can't make calls

[Muzugalium]

Hello,

Since changing my plan I haven't been able to make outgoing calls anymore, I can receive calls, send and receive texts, and use my data all fine though. When I try to make a call it cuts off before ringing similar to when the line is busy (I have tested it with people I know aren't on a call so I know it's not a coincidence). I've looked around and tried a few suggested fixes but nothing has worked so any suggestions would be appreciated, 

Thank you!

[Carley_S]

Hi Muzugalium, 

Welcome back to the community. 

Sorry to hear you're having issues with your mobile at this time. 

Do you know if this affects calling both landline and mobile numbers? Are you able to see if the sim works in another handset at all? 

[Muzugalium]

Hi,

Thank you for getting back to me, I have tried calling both mobile and landline number and they both have the same issue, and I'm not able to test another handset unfortunately.

[David_Bn]

Thanks for coming back to us @Muzugalium, can you please advise me if Wi-Fi calling is switched on?

If this is switched on, can you please try switching this off and then making a call?

Kindest regards,

David_Bn

[Muzugalium]

Hi,

I have turned it off and I'm still having the same issue

Thanks

[David_Bn]

Thanks for giving that a try for me @Muzugalium.

Can you please confirm if this happens in multiple locations, or just when you're at home?

Kindest regards,

David_Bn

[Muzugalium]

Yep it's been happening in multiple locations

Thanks

[David_Bn]

Thanks for confirming, check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn