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whichhazel
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Message 51 of 71
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Re: Can't make calls

Same problem, can't make or receive calls, but also having problems sending texts, it just comes up as 'Sending' and then 'Message not sent'. Some have gone through eventually, but not until hours later. Internet seems to be working ok and all apps etc seem fine.
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Forum Team (Retired) Terri_P
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Message 52 of 71
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Re: Cannot make outgoing calls

Hi James,

Thanks for your post on the Community and welcome. I'm sorry to hear that you are experiencing an issue with making calls. It looks like this was part of a wider issue that our technicians have resolved. Is your service working for you now?

Please let me know if I can help with anything else.

 

Thanks,

 

 


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Forum Team (Retired) Terri_P
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Message 53 of 71
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Re: Can't make outgoing calls !

Hi nirajbuk,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are having a problem with making outgoing calls. I can see that there was a fault that our technicians have resolved. Has your service been restored?

Please let me know if you require any further support or information.

 

Thanks,


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Delish
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Message 54 of 71
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Re: Can't make calls

My phone is telling me that my service has been suspended!  My bills are paid by DD and are up to date. I can't call Virgin and that we chat is permanently busy...HELP please..

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Jacqs
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Message 55 of 71
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Re: Can't make calls

Same thing has happened to my husband. Unable to make calls, send texts or use data. He can only receive texts. I went onto the account and it doesn't say that there are any problems with the account online.

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Gonzague
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Message 56 of 71
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Re: Can't make calls

I've now got this problem.  I can receive calls and use data but can't make any calls which is very annoying.

 

Virgin:  Can you provide an update please?

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David_A_James
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Message 57 of 71
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Re: Can't make calls

Me too!

Can receive calls and send and receive texts, but not make calls.

I've tried the SIM in 2 different phones and it behaves the same way in both. It was working earlier today.

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megrose__
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Message 58 of 71
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Re: Can't make calls

My phone has also not been able to make outgoing calls for the past 2 hours. Has anyone had any updates from Virgin?
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Aroosa786
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Message 59 of 71
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Re: Can't make calls

**bleep** is wrong with virgin? Can't make calls but use the internet only. Called them, waited on the phone for 37 minutes! They cut me off. Taking the **bleep**. No update from them?
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David_A_James
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Message 60 of 71
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Re: Can't make calls

And then on Tuesday morning and again today (Wednesday) the phone/SIM (that was not working on Monday) is working again ...

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