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scouseware
On our wavelength
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Message 41 of 71
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Re: Can't make outgoing calls

Same here! Gathered that there was a serious issue when virgin help queue for mobile (called on home phone) went from 20 to 30 mins delay minutes in two separate calls in succession. . Very poor non existent status reports online. Virgin should announce there is an issue so people don't waste time messing with their mobile phone. Crap service really.

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dianas1968
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Message 42 of 71
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Re: Can't make calls

Having the same problem. I popped into a VM shop, thinking it was a faulty SIM only to be told it was a network issue.

I agree - more info other than "we're looking into it" is needed here.
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Beccy1
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Message 43 of 71
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Can't make calls

Can"t make calls!!
Can recieve calls and send texts and use internet.
All outgoing calls are ended immediately.
!!!!!
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lewiscrack
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Message 44 of 71
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Re: Can't make calls

Hi all,

 

I'm having exactly the same issue. However, it may be worth asking any users of the EE network whether they are experiencing the same issue, as Virgin uses the EE network as a Virtual Network Operator. That way, we can nail it down to be something on Virgin Media's side or it could be completely out of their hands and in the hands of EE.

 

Kind regards.

Lewis Crack

 

 

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chapman350
On our wavelength
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Message 45 of 71
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Re: Cant make outgoing calls

thanks for the info Landrews2017 Smiley Happy  wouldn't life have been so much easier for everyone if virgin had text all their customers and told them it was going to happen !!

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Laauraa
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Message 46 of 71
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Re: Cant make outgoing calls

Mine seems to be back up and running now
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Ian11
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Message 47 of 71
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Re: Can't make calls

If Virgin had sent out a text explaining there is a temporary problem I would have avoided a trip into town to complain about my new phone.

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Moderator
Moderator
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Message 48 of 71
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Re: Can't make calls

Hi all

You should now all be able to make calls again.

Our apologies for any inconvenience caused.

Best wishes,

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Sandrah
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Message 49 of 71
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Re: Can't make calls

Thank you my phone is working again now.

 

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cdarbor
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Message 50 of 71
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Re: Can't make calls

Hi this is still not working for me.

I want to claim a refund of service as this has impacted me greatly today as a disabled and vulnerable customer, who also works from home. Please message me. This is the third time this has happened in a few months. I suffer with anxiety and I'm not prepared to sit in a phone queue to the Philippines
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