on 13-08-2021 00:45
Hi
Just switched my number to virgin and got message that everything is done, but. I have only internet connection, I can't make any calls and can't received them.
Any one from virgin can pick it up and help to finish process , thanks for help
on 14-08-2021 08:50
Hi Mikson
Thanks for posting and welcome to the community.
I am sorry to hear of the phone call issue - can you confirm this relates to a cable landline or mobile phone please and we can assist further
Kind regards,
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on 14-08-2021 12:14
Mobile phone
No one can call me and I can't call anyone, ther is message number invalid
Internet, SMS , working without issues
on 16-08-2021 08:25
Thanks for coming back to us @Mikson.
I would like to look into this further with you as the checks that I have done are all clear, so we need to go more in-depth and pass account security with you to get this investigated further.
We will do this via a private message that I will send over in a moment for you, please look out for the purple envelope on your screen.
Once you respond to this, we can look into this further for you.
Regards,
Steven_L