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Can't make calls Switzerland

Hi my 18 year old daughter has arrived in Switzerland today. Travelled by herself and needs to be able to make calls and texts.  Phone connected to another network on arrival at Geneva airport.  She can receive calls and texts - but can't make calls or send texts for some reason?  Could anyone help please?

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paulchambers061
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Re: Can't make calls Switzerland

If you or your daughter know the account details for virgin mobile, login to the mobile account and check that international call barring is switched off and roaming is switched on.

Be aware that Switzerland is not in the EU roam like home, so costs apply (particularly for mobile data).

https://www.virginmedia.com/help/virgin-mobile-roaming-turkey-and-switzerland

 

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Re: Can't make calls Switzerland

Thank you.  We have roaming data on and internationally calls bar off. And I added a £30 spending cap to cover costs of a few texts calls.  Still doesn't work unfortunately (no idea why as she can receive calls + texts, just can't reply)

Thanks

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Re: Can't make calls Switzerland

It's working now .thank you 

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