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Can’t log in

Sophieberry
Joining in

Trying to log into my account to review my plan, but apparently my account doesn’t exist with my email even though it’s the same email that receives the bill. I have tried ‘forgotten my email’ but even when using my name, post code, and mobile number, there is nothing on record with my details? I have tried different browsers and clearing cache. Still does not work 

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi Sophieberry

Thanks for posting and welcome to the community.

This seems odd if you're getting the bills to it. I shall send you a PM now to assist further.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Yes please, I am completely unable to access my account.