on 22-05-2022 17:00
Trying to log into my account to review my plan, but apparently my account doesn’t exist with my email even though it’s the same email that receives the bill. I have tried ‘forgotten my email’ but even when using my name, post code, and mobile number, there is nothing on record with my details? I have tried different browsers and clearing cache. Still does not work
on 23-05-2022 08:41
Hi Sophieberry
Thanks for posting and welcome to the community.
This seems odd if you're getting the bills to it. I shall send you a PM now to assist further.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 23-05-2022 08:55
Yes please, I am completely unable to access my account.