Can't log in to my online account

[raziel69r]

Have been getting this for a few weeks now, What is going on?

[David_Bn]

Good Afternoon @raziel69r, thanks for your post!

Sorry to hear of the issues with the self-care account.

Sadly the image is a little on the small side.

Can you please advise me if you've attempted to use an alternative browser, or clearing the cache on the browser you're using?

Kindest regards,

David_Bn

[raziel69r]

Hello,

I have tried Chrome, Edge and Brave browsers and tried on multiple devices and just get an "oops, something went wrong" message.

[Akua_A]

Thank you for your response @raziel69r

Please instead try the following link and let us know if you are able to log in https://www.virginmedia.com/my-virgin-media?intcmpid=myvmredirect

Thanks,

[raziel69r]

Hello,

Gave the link a go but still no joy??

[Akua_A]

How strange! Are you able to let me know when last you were able to log in? Also, do you get the error after submitting your details? 

Thanks,

[raziel69r]

It has been a few weeks now. I get that message when I click to sign in, tried different passwords but then it tells me the password is wrong.

[Akua_A]

Thank you for letting me know @raziel69r.

In this case, I have sent you a private message so I can further look into this for you. Please look out for the purple envelope and provide a response when you can.

Thanks,