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kristell33
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Can't log in to account - captcha won't accept

I need to log in to my account to check when I can renew/upgrade.  Enter email green tick enter password green tick - enter captcha tick - then I get this, so I try again, tick the pictures, still get the error message, try again, still get the error message, try the audio get the following error, try try try try try again.  Thinking of moving to EE as Kevin Bacon wouldn't treat me like this!

Capture.JPG

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kristell33
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Re: Can't log in to account - captcha won't accept

and can't even attach a screenshot!
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kristell33
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Re: Can't log in to account - captcha won't accept

Capture.JPG 

Photo is showing here - whilst I type the message - bet it goes to a triangle again

Buffer6
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Message 4 of 9
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Re: Can't log in to account - captcha won't accept

For new users, photos have to be OK'd by a moderator before they are allowed to show.

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Katie_WT
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Message 5 of 9
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Re: Can't log in to account - captcha won't accept

Hi there @kristell33

 

Sorry to understand you're having some issues with the capture security on our website - can you confirm if you have attempted to log in via a different browser? 

 

Have you ever managed to log in before? 

 

Is this for your cable or mobile account? 

 

Cheers

Katie - Forum Team


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kristell33
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Message 6 of 9
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Re: Can't log in to account - captcha won't accept

I have now got to the page where asked my mother's maiden name security answer - click on the captcha and it just doesn't go anywhere - the captcha keeps coming up again and again

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kristell33
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Message 7 of 9
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Re: Can't log in to account - captcha won't accept

Tried setting up new account - says email already exists.  So try click on forgotten password and I get the 'something went wrong' message.

Going round in circles.  

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Robert_P
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Message 8 of 9
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Re: Can't log in to account - captcha won't accept

Sorry to hear of the issues kristell33 but thank you for taking the time to post on the forum for support, we're happy to help.

 

Do you get the error on a certain browser or device? Do you have the option to try a different browser?

 

Can you try also deleting the internet cache and try again please.

 

Thanks

 

Rob

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blodwyn_Blod
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Message 9 of 9
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Re: Can't log in to account - captcha won't accept

hello I get exactly the same problems so it's nothing you are doing , there is a fault in the system
regards
BB
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