Can't listen to voicemail after entering correct pin

[Kevlar1]

Hi all, 

Received voicemail, which showed up on status bar.

Tap on it and entered my correct pin followed by the #.

Waiting for it to say how message etc...

But was silent and then few seconds later the female automated voice says than you for listening etc and hangs up.

Tried via 222...same again.

Had this problem before.

Virgin what's is going on!!!!!

[Hayley_S]

Hello @Kevlar1,

Welcome, thanks for posting.

I am sorry to see that this is happening.

Can you please tell me if this is with certain numbers that call you? Does this happen to every voicemail you get from different numbers?

Many thanks,

[Kevlar1]

Hi Hayley,

It was from a mobile number that I had. Called and they called back when I on the phone to someone else. I just can't listen to the voicemail left nor access the menu facilities whilst on call to voicemail.

Ta Kevlar

[Kevlar1]

Hayley problem not solved...it the tick button in error

[Hayley_S]

Thanks for the confirmation, is the person able to leave another voicemail? To test if it works and to see if it was just a handset error?

Let me know if they can try this.

Many thanks

[Kevlar1]

I've ask my partner to call and leave message.

I get text and pop message to say I have voicemail.

Then hold 1 to quick dial voicemail account. 

Entry pin when requested and again its goes silent. No options to listen to the voicemail message.

So now 2 message not listening too.

Last time you guys had to reset voicemail account and entry a new pin.

Seem to be a reoccurring problem.

[Nathan_B]

Sorry that this still isn't working for you @Kevlar1, I do think this requires further investigation so I am going to send you a PM to confirm your details.

Regards

Nathan

[Kevlar1 · Accepted solution]

Hi Hayley,

Please do PM me. 

Hopefully you can resolve my voicemail problem 

Thank you 

Kevlar1

[Kevlar1]

Hi Nathan,

Still not received PM

Regards 

Kevlar1 

[Kevlar1]

Nathan ,

Pin reset as solved the problem . 

It was a year ago when had the same problem.

See if this happens again next year.

Thank you for resolving the issue.

Kevlar1