Can’t identify

[finpdoc0697]

My virgin mobile app says can’t identify when even with Wi-Fi off

[Paul_DN]

Hi finpdoc0697,

Thank you for reaching out to us in our community and welcome, sorry to hear you are having with the Mobile app, I have tried to locate your account our end however wasn't able to find a account with the details we have for you.

• Have you registered your mobile number and created an online account here virg.in/youracc?
• Are you using the app on the Virgin Mobile SIM card?

Regards

Paul.

[finpdoc0697]

Hello can you message me privately please?

[Paul_DN]

Hi Hi finpdoc0697,

Thanks for coming back to us, I will be happy to help further, I will send you a invite into a private chat, please click on the purple envelope to accept?

Regards

Paul.

[finpdoc0697]

Hi Paul,

I’ve just realised it’s because Apple have introduced a new ‘iCloud privacy relay’ that hides IP from websites and apps. When I turn this off it allows me to see my data usage etc on the app

Thanks 

Fin 

[Paul_DN]

Hi Fin,

Thank you for coming back to us and for sharing this with our community as I am sure this will help others facing the same issue.

Regards

Paul.