Hi I was in London yesterday and my phone could not connect to any network when I turned on my phone I got no sevice displayed on it how can I connect to a network as I will be in London again next week
Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with the Virgin Mobile signal when you were in London.
It's great to see that @szaman81 has been able to give you some advice about searching for a network. Just to confirm--are you not seeing Virgin on the list of available networks?
There could be a problem with the Virgin signal in the area, however if the EE signal is seen, then we would expect that the Virgin network should also working in the area. Have you noticed a problem with your service in other areas, or is this just in London?
If you are still having a problem with this, please send a private message to me with your name and mobile number, so that I can look into this further for you.
To PM me, simply:
Click on my forum name on the left of this post.
Go to my profile.
On the right had side, select the 'send me a message' option.
If you're a Virgin Mobile customer, you wouldn't be able to connect to EE, 02, Three or Vodafone. There should be a Virgin network showing as well. I'll need to take more information in order to look into this further, so I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.